FAQ: Post Secondary: Gender Affirming Shapewear
For the most up-to-date information about the status of our project, check our project updates on Indiegogo!

How do I figure out what size of Alex Tucking Panties I wear?

First off you’ll need a measuring tape, approximately 1/2 way between your belly button and the top of your hips is where you are going to want to measure. If you have a particularly long torso or you know that underwear like to sit under your belly you can measure lower down. Both the pledge listings for Alex and the Add-Ons have the size chart as reference. The 1st number on each size is the Alex waistband un-stretched, the second number is at a comfortable hand stretch. These have a fair amount of stretch to them, so if you aren’t sure you can always email us and we can help you choose the right fit.

Last updated: November 15, 2017 23:01

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Indiegogo!

Current Estimated Shipping Date: January 2018

All pledges of T-Shirts, Tote Bags, and/or Buttons have shipped as of 12/8/17. Any pledges that include Tucking Panties are currently schedule to ship by end of January 2018.

Last Updated At: 12/08/17
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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